Payment Method Policy

Kirkland Signature accepts wholesale payments only through Wise Bank Transfer .

1. Once your wholesale application is approved, you will receive a Proforma Invoice with our official Wise account details.

2. All payments must be made in full according to the Proforma Invoice before the order can be confirmed.

3. After payment is received, we will issue a Payment Confirmation and schedule your order for shipment.

4. We do not accept payments through cash, PayPal, personal transfers, or any other bank account.

5. Every wholesale partner is advised to keep a copy of the payment receipt for their records.

6. All future refunds, if applicable, will be processed back to the same Wise account used for the original payment.

7. This payment method ensures smooth processing, easy tracking, and timely confirmation for all wholesale orders.

Return & Refund Policy

Kirkland Signature provides a clear return and refund option to maintain customer satisfaction and trust.

1. Wholesale customers may request a return or refund within 55 days of receiving their order.

2. Returns are accepted if products are damaged, defective, incorrect, or incomplete.

3. If agreed documents such as LOA, Paid Invoice, or Brand Registry Invitation Letter are missing, a refund or replacement can also be requested.

4. All refund requests must be submitted through our official email: wholesale@kirklandsignature-us.com with order details.

5. Returned products must be in original packaging unless damaged upon arrival.

6. Once the returned products are received and checked, a refund will be issued.

7. Refunds are processed within 7–14 business days and will be sent only to the same Wise account used for the payment.

8. Requests made after the 55-day period may not be accepted.

9. Our goal is to make the wholesale experience smooth, risk-free, and reliable for every partner.