At Kirkland Signature Wholesale, we are committed to providing our wholesale customers with accurate products and reliable service. We carefully process and inspect wholesale orders before shipment to ensure that orders are fulfilled according to the confirmed order details.

Returns

Due to the nature of wholesale transactions, all wholesale sales are considered final once the order has been processed and shipped.

Returns may only be considered in the following circumstances:

• Incorrect products were shipped by our team.
• Products were damaged during transit.
• Products received do not match the confirmed wholesale order.
• A significant quantity discrepancy is identified in the shipment.

Customers must contact our wholesale team within 7 days of receiving the order if they believe there is an issue with their shipment.

The customer may be required to provide photographs, videos, shipping documentation, or other information to help our team investigate the issue.

Refunds

Refunds are not available for changes of mind, unsold inventory, slow sales, or products that a customer is unable to sell through their chosen marketplace.

If an issue is confirmed to have resulted from an error on our part, our team will review the situation and determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, credit, or refund for the affected products.

Refunds, when approved, will be processed using the appropriate payment method and according to the applicable terms of the original transaction.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect products, please notify our team within 7 days of delivery.

To assist with the investigation, customers should provide:

• Order or invoice number
• Description of the issue
• Photos of the damaged or incorrect products
• Photos of the shipping box and packaging, if applicable
• Any relevant shipping or delivery information

Our team will review the submitted information and provide further instructions if a return or replacement is required.

Non-Returnable Situations

Returns or refunds generally will not be accepted for:

• Customer preference or change of mind
• Unsold or slow-moving inventory
• Products that the customer cannot sell on a marketplace
• Marketplace account restrictions or suspensions
• Marketplace application or ungating denials
• Changes in customer business plans
• Incorrect ordering by the customer
• Products damaged after delivery due to customer handling or storage

Refund Processing

If a refund is approved, the processing time may vary depending on the payment method and banking institution. Customers will be notified once the refund has been initiated.

We reserve the right to review each return or refund request individually and determine the appropriate resolution based on the circumstances and applicable wholesale terms.

For return or refund inquiries, please contact our wholesale team:

Business Name: Kirkland Signature Wholesale
Business Email: wholesale@kirklandsignature-us.com
Website: kirklandsignature-us.com

Kirkland Signature Wholesale
Your Trusted Wholesale Partner